Please note that we are closed for the holidays and will resume operations on 22nd April. Thank you for understanding, and happy holidays!

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Frequently Asked Questions

General Booking & Processes

Does the company offer flexible collection schedules?
We offer collection time slots which allow us to best plan for efficiency and the reduction of travel time (and resulting emissions etc) every day. For bulky waste collection (non bin and sack collection services) these time slots are 9am to 5pm (if clients are open all day with no specific requirement) or 7am to 1pm and 12pm to 6pm. Our Collection Team will call you 30 min before collection to let you know they are on their way, and more specific ETAs can be given on the day of collection.
We offer a guaranteed next day service (Mon – Fri) within London and can often arrange a same day collection. Outside of London we usually have 48-hour availability.
Clients who wish to have multiple collections are encouraged to open credit accounts with us so that we can invoice them on 30 days payment terms. Clients who have one-off or irregular collection requirements can pay by card, excluding AMEX.
Clients who sign up for scheduled bin collection services are offered discounts across the full range of services we offer.
We are registered with the Environment Agency which confirms our compliance with environmental standards.
Yes, we provide waste material breakdown reports on request.
We aim to provide the best possible outcome for all our clients’ waste, whether it is requested or not. Where there is special appetite for processing which may incur additional costs in order to reach excellent standards of recycling for difficult to dispose of items, we will work tirelessly to design a solution to meet these needs. 

All prices are estimates based on the information and images provided. Any excess in volume, weight, or time beyond the stated load may incur additional charges, which will be confirmed on site. If the load is smaller, the difference will be refunded.

Waste Audit

Waste Audit service will help you better understand your organization’s waste management, and ensure that it’s fulfilling the legal requirements.

Electronic Waste

Anything at all with a plug or battery.

 

White goods such as fridges, freezers, washing machines and dryers.

 

Kitchen appliances such as microwaves, toasters, blenders etc.

 

Televisions, monitors, computers, tablets, mobile phones, handheld devices, toys, etc.

 

Heaters, coolers, lighting equipment and sound equipment.

We partner with many companies who resell or refurbish electronic goods and appliances. If the appliance contains sensitive data, such as PCs, laptops, IT networking equipment, mobile phones etc, these will be securely wiped to scrub all data from their memory before going on to the second hand market. Even items which don’t work or may be partially broken may have some value as parts for repairs and refurbishment. For goods with no resale or parts value, items are broken down and the different materials within them go for a recycling treatment suitable for that type of material. Where items contain data, the item may be shredded instead of dismantled, and then sorted by material type for recycling.
We collect all electronic goods, however we will ask if goods are working or not prior to collection so we best prepare for collection and transportation of working devices.
Whenever possible if anything is still fit for purpose, we will do all we can to put it back to good use through refurbishment and donation or back in the marketplace. If this is not possible it is broken down to it’s component parts for material recovery allowing the components to be segregated and put back into the manufacturing cycle. POPS containing waste will be sent for incineration that produces renewable energy.

Hazardous Waste

Hazardous waste has a threat to public or environmental wellbeing and needs to be disposed of properly to avoid harm, as well as potential fines for businesses.
Recycling of hazardous waste involves collection of the waste for reuse or for converting it into a new product that is no longer hazardous. Some types of hazardous wastes that cannot be recycled are incinerated, which produces energy. Other types go through a treatment process to ensure safe disposal in landfill. We always aim for the best possible outcome for the environment.
The client will be asked to group waste by type and give a count of the quantity of goods to be collected. This helps us quote you for your collection accurately, and also with the safe collection and handling of these items. If anything is leaking or needs a specialized transportation container this can be addressed prior to collection. Once they are back at our facility the weights/quantities will be double checked, and then the goods stored for later processing by our recycling partners.
Sharps containers will be provided prior to collection (if you don’t already have them) and then specialists will collect these for safe transport and disposal.
Yes, we operate in accordance with Environment Agency requirements for all aspects of our business operation. We are licensed waste carriers and brokers.
These costs vary according to the substance and the ease of recycling. Contact us for specific information on your hazardous waste.

Office And Furniture Clearances

We work with clients prior to carrying our office clearances to understand everything to be removed, and identify anything with a reuse potential which can be diverted from waste processing. We partner with companies who resell or donate many different types of goods. Items for reuse are kept separate to goods for recycling to prevent contamination or damage to reusable items during clearance and transportation. These items are either stored in our warehouse until they are ready to be collected for reuse.
POPs are Persistent Organic Pollutants. They are in flame retardants in furniture and furnishing, and the POP dust can cause irreversible damage to human health when inhaled. The Environment Agency has issued new guidance on the way in which upholstered furniture can be stored, treated, and disposed of has now changed. Accordingly, sofas, sofa beds, armchairs, kitchen and dining room chairs, stools and foot stools, home office chairs, futons, bean bags and floor and sofa cushions must be treated as persistent organic pollutants (POPs). PLEASE NOTE – there is no danger to you, your employees or visitors to your site from these items as the danger lies within the waste breakdown and disposal process.
Yes, we work with all clients to understand their particular needs. Waste prevention is considered first, and then processes and procedures are put in place to suit each client’s specific needs.
All goods not sent for reuse are transported back to our facility where they are separated by waste type, and sent on for recycling. A full breakdown of waste materials and their processing outcomes is available on request.
Whenever possible if anything is still fit for purpose, we will do all we can to put it back to good use through refurbishment and donation or back in the marketplace. If this is not possible it is broken down to its component parts for material recovery allowing the components to be segregated and put back into the manufacturing cycle. Persistent Organic Pollutants containing waste will be sent for incineration that produces renewable energy.

Secure Destruction

We can provide various secure containers or sacks for any secure destruction requirements. We can provide confidential destruction services for paper, goods, clothing, and electronic devices.

 

Documents can be destroyed onsite if required, and these secure containers will be collected from the client site and taken to waiting mobile shredders parked outside for immediate shredding.

 

Where onsite shredding is not possible or desired, items will be transported in secure containers or locked vehicles as applicable, and taken for processing.

 

Items are tracked throughout the collection, transport and destruction process to ensure the safety and security of the process.

 

Certificates of secure destruction are provided.

Bin & Sack Collections

Yes, we are 100% compliant with all local council time-bands and restrictions. If there are any issues providing your service at your required date/time our Customer Service Team will contact you to find an alternative time that works. To avoid any missed collections or fines, please ensure that you only leave sacks outside your premises at the days and times confirmed.
Waste Transfer Notes are a legal requirement for UK businesses to prove that your waste is being disposed of safely, legally and responsibly. At the commencement of your contract we will issue a free Waste Transfer Note to you, and these are valid for 12 months. Please ensure you read and sign your Waste Transfer Note and keep it to hand, as you may need to produce this for your local council from time to time.

Truck: 10m long, 3.5m high, 2.5m wide.

Wheelie bin capacities: 1100L (131.5cm high × 137.2cm wide × 105.5cm deep, holds 18–22 bin bags), 660L (121cm high × 137cm wide × 78cm deep, holds 10–13 bin bags), 360L (110cm high × 60.1cm wide × 88cm deep, holds 6–7 bin bags), and 240L (107cm height – 58cm wide – 74cm deep, capacity – 4-5 bin bags).

All wheelie bins come fitted with two foot brakes as standard.

Sack capacity: 70L.

No. The colour of the bag does not indicate whether it is biodegradable. Instead, coloured bags are typically used to identify different waste streams and help ensure waste is segregated correctly for collection and processing. The environmental outcome depends on both the type of waste placed in the bag and how that waste is processed after collection.

The treatment process depends on the type of waste collected. General waste is typically sent to an Energy from Waste (EFW) facility, where it is processed to generate energy.

Dry mixed recycling and glass waste are transported to specialist recycling facilities for sorting and material recovery, while food waste is sent to anaerobic digestion facilities where it is broken down to produce renewable gas used for heat and electricity generation.

At Enviro Waste Management, landfill is not part of our waste management approach.

General waste that cannot be recycled are processed through Energy from Waste (EFW) facilities. Here, waste is safely incinerated under controlled conditions to generate energy, helping reduce reliance on landfill while recovering value from non-recyclable materials.

Why Trust Us With Your Waste?

 We don’t just talk compliance—we prove it. We meet the highest industry standards, so your business stays safe, legal, and responsible. 

Confirmation of Insurance

Quality Policy

Anti Bribery Corruption Policy

Waste Carriers License

Health & Safety Policy

Environment & Sustainability

Waste Carriers License

Anti Bribery Corruption Policy

Quality Policy

Confirmation of Insurance

Health & Safety Policy

Environment & Sustainability

SafeContractor Certified

EA Exemptions

Modern Slavery & Human Trafficking Policy

Equal Opportunities Policy

Business Continuity Policy

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